ShippinG + Returns
 

UK SHIPPING

Royal Mail Special Delivery Guaranteed £7.65

1-2 working days

Please note that working days do not include weekends and Bank Holidays

I only ship to the UK at the moment.

RETURNS

You will need to arrange for return of the item(s) at your own cost, quoting your order number. Your costs for delivery or other costs incurred in returning goods will not be reimbursed. Your relevant order number must be quoted on all returns.

All items need to be returned for a refund within 14 days of you receiving them.

You may of course inspect the artwork that you purchase. However, whilst you are deciding whether to keep the artwork, you do have a statutory duty to take reasonable care of it. Please do not damage the artwork while you inspect it, and please store and handle all pieces with appropriate care.

The artwork must be returned complete (i.e. with no damage) and, where possible, with all original packaging.

You may return the artwork that you have purchased from this site with your order number by post to: Nathalie Buscombe Art, Flat 1, 20 Kelly Avenue, London SE15 5LN.

Whenever returning artwork by post for whatever reason, it is recommended that you use a courier that offers shipment tracking services and that you insure the artwork for its full value while in transit. (Royal Mail Special Delivery Guaranteed provides these services.) If you choose not to follow these recommendations I regret that you will be responsible for any loss or damage to the artwork while in transit. I advise you to use Special Delivery when returning so that the artwork can be tracked as it is your responsibility until it reaches my premises.

The refund will be processed as soon as the package is received and you will receive an email to confirm its arrival. Please allow 3-5 working days for your refund to be received following delivery of the return.

Please contact nathalie@nathaliebuscombeart.com if you have any further questions.